Terms & Conditions

Effective date: September 1, 2026
Last updated: September 10, 2026

Welcome to Fair Textile. These Terms and Conditions govern your use of our website, including browsing our products, creating an account, placing orders, making enquiries, and using any services offered through our website.

By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Fair Textile

Fair Textile is a Pakistan based online retailer offering premium towels, bathrobes, towel sets, home textiles, and related products. We also offer customized and embroidered textile products for individuals, businesses, hotels, restaurants, gyms, spas, hospitals, schools, events, and other organizations.

Business name: Fair Textile
Address: Near Gajjumatta Metro Station, Ferozpur Road, Lahore, Pakistan
Phone: +92 321 1110268
Email: admin@fairtextile.shop

Throughout these Terms, the words “Fair Textile,” “we,” “us,” and “our” refer to Fair Textile. The words “you” and “your” refer to the customer or visitor using our website.

2. Using Our Website

You may use our website for lawful purposes, including browsing products, purchasing products, creating an account, and contacting us.

You must not:

• Use our website for fraudulent or unlawful activities
• Place an order using false or misleading information
• Attempt to access another customer’s account
• Interfere with the operation or security of our website
• Introduce viruses, malicious code, or other harmful technology
• Copy, reproduce, or commercially use our website content without permission
• Impersonate another person or organization
• Use our website in a way that violates applicable law

We reserve the right to restrict or suspend access to our website where we reasonably believe that the website is being misused or these Terms are being violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, prices, and other product information displayed on our website are accurate.

However, minor differences may occur because:

• Colours may appear slightly different depending on your screen and device settings
• Textile products may have minor variations in size, texture, colour, or finish
• Products from different production batches may have minor differences
• Product packaging may change from time to time
• Product photographs may include styling items that are not included with the purchase

Please read the product description carefully before placing an order. If you need clarification about a product, colour, size, material, quantity, or any other specification, please contact us before ordering.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or dispatch.

If a product becomes unavailable after you place an order, we may contact you to:

• Offer an alternative product or colour
• Provide an estimated restocking time
• Remove the unavailable product from your order
• Cancel and refund the unavailable product if payment has already been made

We may also limit quantities where reasonably necessary.

5. Orders

When you place an order through our website, you are requesting to purchase the selected products.

You will normally receive an order confirmation after submitting your order. An order confirmation confirms that we have received your order and does not necessarily mean that the order has been dispatched.

We reserve the right to cancel or refuse an order where:

• The product is unavailable
• There is an obvious pricing or product information error
• The information provided by the customer is incomplete or incorrect
• Payment cannot be verified where applicable
• Fraudulent or suspicious activity is suspected
• The order violates these Terms
• We are unable to reasonably fulfil a customization request

If we cancel an order for which payment has already been received, the eligible amount will be refunded.

6. Prices

Unless otherwise stated, all prices on our website are displayed in Pakistani Rupees (PKR).

We reserve the right to change product prices at any time. Price changes will not normally affect orders that have already been confirmed, except where there has been an obvious pricing or technical error.

Any applicable delivery charges, customization charges, or other additional costs will be shown during checkout or communicated to you before the order is confirmed.

Promotional offers and discounts may:

• Be available for a limited period
• Apply only to selected products
• Have specific eligibility conditions
• Be withdrawn or changed at any time where permitted

7. Payment

The payment methods available for an order will be displayed during checkout or communicated to you by Fair Textile.

Depending on availability, payment options may include Cash on Delivery, bank transfer, Easypaisa, JazzCash, or other payment methods offered by Fair Textile.

By choosing a payment method, you confirm that:

• You are authorized to use that payment method
• The information you provide is accurate
• You have sufficient funds or authorization where applicable

For orders requiring advance payment, we may not begin processing the order until payment has been successfully received and verified.

8. Cash on Delivery

For Cash on Delivery orders, payment is collected when the order is delivered.

We reserve the right to contact customers to confirm COD orders before dispatch.

Repeated refusal to accept COD orders, providing false contact information, or placing fraudulent orders may result in future orders being restricted or requiring advance payment.

9. Delivery

Fair Textile offers delivery to available locations across Pakistan.

We use third party courier services to deliver orders. Delivery times may vary depending on the customer’s location, courier operations, product availability, weather, public holidays, and other circumstances.

Any delivery timeframe displayed on our website or communicated by us is an estimate and should not be considered a guaranteed delivery date.

You are responsible for providing:

• A complete and accurate delivery address
• An active telephone number
• Any other information reasonably required to complete delivery

If a parcel cannot be delivered because the customer provided incorrect information, was repeatedly unavailable, or refused to receive the order, additional delivery charges may apply if the parcel needs to be resent.

Once an order has been successfully delivered to the address provided by the customer, responsibility for the product passes to the customer, subject to our return and refund policy and any rights available under applicable law.

10. Delivery Charges and Free Delivery

Applicable delivery charges will be displayed at checkout or communicated before the order is confirmed.

Fair Textile may offer free delivery on orders of PKR 10,000 or more. Promotional delivery offers may be subject to specific conditions and may be changed or withdrawn.

If an order qualifies for free delivery but is subsequently partially cancelled or returned, the applicable delivery charge may be reassessed where reasonably necessary.

11. Checking Your Order

We recommend checking your order as soon as possible after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Incomplete
• Significantly different from what you ordered

please contact us as soon as possible.

To help us resolve the issue, we may request:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the packaging where relevant

Please do not wash, alter, damage, embroider, or otherwise modify a product before contacting us about a problem.

12. Returns and Refunds

At Fair Textile, customer satisfaction is very important to us. We want you to be happy with your purchase and offer a customer friendly return and refund policy.

If you receive your product and simply do not like it, you may contact us to request a return and refund, subject to the conditions below.

For a standard product to be eligible for return, it should generally be:

• Unused
• Unwashed
• Unaltered
• In its original condition
• Returned with its original packaging where applicable

If the product has been used, washed, damaged, altered, or otherwise changed after delivery, the return may not be accepted.

Before returning any product, please contact Fair Textile and obtain confirmation from our team. Products returned without prior communication may not be accepted.

Once the returned product is received and inspected, we will confirm whether it qualifies for a refund.

Where a refund is approved, the refund will be processed using an appropriate payment method.

13. Refunds for Damaged, Defective or Incorrect Products

If we send you a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

After reviewing the issue, we may offer one or more of the following solutions:

• Replacement of the product
• Exchange for another product
• Refund of the affected product
• Another reasonable solution agreed with the customer

Where the issue is confirmed to be our error, we will make reasonable efforts to resolve it without placing an unfair additional cost on the customer.

14. Customized and Embroidered Products

Fair Textile offers customized products that may include:

• Embroidered names
• Monograms
• Company logos
• Hotel or business logos
• Custom designs
• Bulk customized orders

Because customized products are prepared specifically according to the customer’s requirements, they are treated differently from standard products.

Before production begins, the customer is responsible for checking and approving:

• Names and spelling
• Initials and monograms
• Logos and artwork
• Colours
• Sizes
• Quantities
• Placement
• Other customization instructions

Once customization or production has started, a customized order generally cannot be changed or cancelled.

Customized products are generally not eligible for return simply because the customer changes their mind or does not like the customization.

However, if a customized product is defective, damaged, incorrectly produced, or materially different from the specifications approved by the customer due to an error by Fair Textile, please contact us so that we can review and resolve the issue.

Minor variations in embroidery placement, thread colour, textile texture, or production finish may occur and will not necessarily be considered defects.

15. Customer Supplied Designs and Logos

If you provide Fair Textile with a logo, image, artwork, name, design, or other material for customization, you confirm that you have the necessary rights or permission to use that material.

You must not provide material that:

• Infringes another person’s or organization’s intellectual property
• Is unlawful
• Is fraudulent or misleading
• Violates another person’s privacy
• Contains harmful or inappropriate material

Fair Textile reserves the right to refuse a customization request where we reasonably believe that fulfilling it could violate applicable law or the rights of another party.

16. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Standard orders may generally be changed or cancelled only before they have been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled under our return and refund policy.

Customized, embroidered, or bulk orders may not be cancelled once materials have been prepared or production has started.

If reasonable costs have already been incurred for a customized or bulk order, those costs may be considered when determining whether a cancellation or refund is possible.

17. Customer Accounts

You may create an account on our website to manage your orders and personal information.

You are responsible for:

• Keeping your account information accurate
• Keeping your password confidential
• Preventing unauthorized access to your account
• Informing us if you believe your account has been accessed without authorization

You must not use another person’s account or provide false information when creating an account.

We may suspend or close accounts associated with fraudulent activity, misuse, or repeated violations of these Terms.

18. Reviews and Customer Content

If you submit a product review, photograph, testimonial, or other content to Fair Textile, you confirm that the content is truthful and based on your genuine experience.

You must not submit content that:

• Is false or misleading
• Is abusive, threatening, or unlawful
• Violates another person’s privacy
• Infringes intellectual property rights
• Contains malicious links or spam
• Is unrelated promotional material

We may remove content that violates these conditions or that we reasonably believe is inappropriate for our website.

19. Intellectual Property

The Fair Textile website and its content, including our branding, logos, photographs, product images, graphics, text, layouts, designs, and product presentations, are owned by or used with permission by Fair Textile unless otherwise stated.

You may view and use our website for personal shopping and purchasing purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

20. Third Party Services

Our website may use third party services, including courier companies, payment providers, hosting providers, analytics services, and other service providers.

These services may have their own terms and privacy policies.

Fair Textile is not responsible for the independent operation, availability, security, policies, or practices of third party services, except where responsibility cannot legally be excluded.

21. Website Availability

We make reasonable efforts to keep our website available, secure, and functioning properly.

However, we do not guarantee that the website will always be available or completely free from errors.

The website may temporarily become unavailable because of:

• Maintenance
• Software updates
• Technical problems
• Hosting issues
• Security incidents
• Internet or network problems
• Circumstances beyond our reasonable control

We may update, modify, suspend, or discontinue any part of the website where reasonably necessary.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Fair Textile will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Our liability in relation to a particular product order will generally be limited to the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

23. Events Beyond Our Control

Fair Textile will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, strikes, transport disruptions, government restrictions, internet failures, courier delays, supply interruptions, or other circumstances that we could not reasonably prevent.

Where practical, we will make reasonable efforts to communicate significant delays and complete affected orders once circumstances allow.

24. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, creating an account, or placing an order, you acknowledge that you have reviewed our Privacy Policy.

25. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan.

If a dispute arises, we encourage customers to contact Fair Textile first so that we can attempt to resolve the matter through good faith communication.

If a dispute cannot be resolved informally, it may be referred to the appropriate courts or relevant authorities having jurisdiction in Pakistan.

26. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our products, services, website, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date shown at the top of this page.

Your continued use of the website after updated Terms have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. Contact Us

If you have any questions about these Terms and Conditions, your order, returns, refunds, or any other matter relating to Fair Textile, please contact us.

Fair Textile
Near Gajjumatta Metro Station
Ferozpur Road, Lahore, Pakistan

Phone: +92 321 1110268
Email: admin@fairtextile.shop**