Returns, Refunds & Exchanges Policy

Effective date: September 1, 2026
Last updated: September 1, 2026

At Fair Textiles, we want you to be satisfied with your purchase. This policy explains when a product may be returned or exchanged, how refunds are processed, and which products are not eligible for return.

Please read this policy before submitting a return, refund, or exchange request.

1. Return Request Period

You may request a return or exchange within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless the product is defective or another remedy is required under applicable law.

Contact us before returning any product. Items sent without prior approval may not be accepted.

2. Return Eligibility

To qualify for a return or exchange, the product must generally be:

• Unused and unwashed
• In its original condition
• Free from stains, odours, damage, or signs of use
• Returned with its original tags and packaging where applicable
• Accompanied by a receipt, order number, or other proof of purchase
• Reported within the applicable return period

Fair Textiles reserves the right to inspect returned products before approving a refund or exchange.

3. Non-Returnable Products

The following products cannot normally be returned or exchanged:

• Products that have been used, washed, worn, or altered
• Products damaged after delivery
• Products returned without original packaging or tags where applicable
• Customized, personalized, embroidered, or monogrammed products
• Made-to-order or specially produced items
• Clearance or final-sale products marked as non-returnable
• Gift cards, vouchers, or promotional items
• Products that cannot be resold for hygiene reasons after use or opening

These restrictions do not apply where a product arrives damaged, defective, incorrect, or materially different from the approved order.

4. Customized and Embroidered Products

Customized, embroidered, personalized, monogrammed, and made-to-order products are produced according to details supplied or approved by the customer.

These products cannot normally be cancelled, returned, or exchanged once production has started.

A customized product may qualify for review if:

• It arrives damaged or defective
• The customization differs materially from the approved instructions
• The wrong product, name, design, colour, size, or quantity was supplied because of an error by Fair Textiles

Customers are responsible for checking spellings, names, initials, logos, colours, quantities, and design instructions before approving a customized order.

Minor variations in embroidery placement, thread shade, textile texture, and production finish are natural and may not be considered defects.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible after delivery.

Please provide:

• Your name and order number
• A clear description of the issue
• Clear photographs or video of the product
• Photographs of the parcel and original packaging
• Any other information reasonably required to review the claim

Please do not use, wash, repair, alter, or dispose of the product or packaging before we have reviewed your request.

After verification, we may offer a replacement, exchange, repair, refund, or another appropriate resolution.

6. Change-of-Mind Returns

A standard, non-customized product may be considered for a change-of-mind return if it meets all eligibility requirements and the request is submitted within 7 days of delivery.

The customer is responsible for return-delivery charges for an approved change-of-mind return. Original delivery charges are normally non-refundable.

A change-of-mind return will not be accepted if the product has been used, washed, damaged, or is no longer in resalable condition.

7. Exchanges

Eligible products may be exchanged for another available size, colour, design, or product.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer:

• An alternative product
• Store credit
• A refund where applicable

If the replacement product costs more than the original item, the customer must pay the difference. If it costs less, the remaining eligible amount may be refunded or provided as store credit.

Additional delivery charges may apply unless the exchange is required because Fair Textiles supplied a damaged, defective, or incorrect product.

8. Return Process

To request a return or exchange:

1. Contact Fair Textiles within the applicable return period.
2. Provide your order number and reason for the request.
3. Provide photographs or video where requested.
4. Wait for confirmation and return instructions.
5. Pack the approved product securely in its original packaging.
6. Send the parcel using the approved return method.

Do not send a product to our address without first receiving return authorization.

9. Return Shipping

Customers are responsible for return-shipping costs where the return is based on a change of mind, incorrect customer selection, or another reason not caused by Fair Textiles.

Where a verified return is required because we supplied a damaged, defective, or incorrect product, Fair Textiles will provide an appropriate return solution.

We recommend using a trackable courier service and keeping the delivery receipt. Fair Textiles is not responsible for a return parcel that is lost or damaged before reaching us.

10. Product Inspection

All returned products are inspected after they are received.

If a returned product does not meet the eligibility requirements, the return may be rejected. The customer may be required to pay delivery charges if they want the rejected product sent back.

11. Refund Approval

We will notify you after receiving and inspecting the returned product.

If the return is approved, the eligible refund will be processed using the original payment method where possible or another agreed method.

The refunded amount may exclude:

• Original delivery charges
• Return-delivery charges
• Customization or embroidery costs
• Payment-processing charges that cannot be recovered
• Any reduction in value caused by improper handling or use

No deduction will be made for costs resulting from a verified error by Fair Textiles where applicable.

12. Refund Processing Time

Approved refunds are normally initiated within 7–14 working days after the returned product has been received and inspected.

Your bank, payment provider, or financial institution may require additional time to display the refunded amount.

For cash-on-delivery orders, an approved refund may be issued through bank transfer, mobile wallet, store credit, or another mutually agreed method.

13. Late or Missing Refunds

If an approved refund has not appeared:

1. Check your bank account or payment wallet again.
2. Contact your bank or payment provider to ask about processing time.
3. Contact Fair Textiles with your order and refund details.

14. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

A standard order may only be cancelled before it has been processed or dispatched. Once an order has been dispatched, it must follow the applicable return process.

Customized, embroidered, made-to-order, and bulk orders cannot normally be cancelled after materials have been prepared or production has started.

15. Refused or Unclaimed Deliveries

If a customer refuses delivery without an approved reason, cannot be contacted, or repeatedly remains unavailable, the parcel may be returned to Fair Textiles.

Any refund or redelivery may be subject to the deduction or payment of applicable courier and handling charges.

16. Promotional and Sale Items

Products purchased during a sale or promotion are subject to the same inspection requirements unless they were clearly marked as final sale or non-returnable.

Refunds for eligible promotional products will be based on the amount actually paid after discounts.

17. Changes to This Policy

Fair Textiles may update this Returns, Refunds and Exchanges Policy to reflect changes in our products, services, business practices, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date.

18. Contact Us

To request a return, refund, or exchange, contact:

Fair Textiles
29/8I, Garden Block
Garden Town, Lahore, Pakistan

Phone:
0301 8454409

Email:
saadali66608@gmail.com