SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy

Effective date: September 1, 2026 Last updated: September 1, 2026Fair Textile is committed to delivering your order safely and efficiently. This Shipping and Delivery Policy explains our delivery areas, estimated timeframes, shipping charges, order tracking, and other important delivery information.

1. Delivery Areas

We offer nationwide delivery across Pakistan to locations covered by our courier partners.Delivery to certain remote or restricted areas may require additional time or charges. If we cannot deliver to your location, we will contact you using the information provided with your order.

2. Order Processing

Standard orders are normally prepared for dispatch after the order and payment details have been successfully confirmed.Order processing may take longer when:

• A product is temporarily unavailable
• The order contains customized or embroidered products
• The order includes a large or bulk quantity
• Payment confirmation is delayed
• Additional information is required from the customer
• The order is placed during a sale, public holiday, or peak shopping period

Orders placed on Sundays or public holidays may begin processing on the next working day.

3. Estimated Delivery Time

Standard orders are usually delivered within 3–5 working days after dispatch, anywhere in Pakistan, including Lahore.Delivery times are estimates and may vary depending on your location, product availability, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.Customized, embroidered, made-to-order, and bulk orders may require additional production time. An estimated timeframe will be communicated before or after the order is confirmed.

4. Shipping Charges

Free delivery on orders of Rs 2,499 or more; otherwise a flat Rs 200 nationwide.Applicable shipping charges will be displayed during checkout or communicated before your order is confirmed.Shipping charges may vary according to:

• Delivery location
• Parcel size and weight
• Number of products ordered
• Courier service availability
• Special handling requirements

Free-delivery promotions may be subject to a minimum order value, eligible locations, promotional periods, or other conditions displayed on the website.

5. Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient’s full name
• Complete delivery address
• City and area
• Active mobile number
• Nearby landmark where necessary

Fair Textile will not be responsible for delays or failed deliveries caused by incomplete, inaccurate, or outdated information provided by the customer.If you notice an error in your delivery information, contact us immediately. We cannot guarantee that an address can be changed after an order has been dispatched.

6. Order Tracking

Where tracking is available, the courier or Fair Textile may provide a tracking number through email, telephone, SMS, WhatsApp, or another available communication method.Tracking information may take some time to become active after the parcel has been handed to the courier.

7. Delivery Attempts

Our courier partner may contact you before attempting delivery. Please ensure that your telephone number remains active and that someone is available to receive the parcel.If delivery is unsuccessful because the recipient is unavailable, the courier may make another attempt or return the parcel to us.If an order is returned because of repeated unavailability, an incorrect address, an unreachable telephone number, or refusal to accept the parcel, additional shipping charges may apply before the order is resent.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:

• Severe weather or natural events
• Public holidays or seasonal demand
• Courier or transportation disruptions
• Security restrictions or road closures
• Remote delivery locations
• Payment verification issues
• Product availability or production delays
• Events beyond our reasonable control

We will make reasonable efforts to assist you if your delivery is significantly delayed.

9. Receiving and Inspecting Your Order

Please inspect your parcel as soon as possible after delivery. Confirm that the products received match your order and check for visible damage, defects, or missing items.If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the parcel and packaging

Please do not use, wash, alter, or dispose of the product or its packaging before we have reviewed your claim.

10. Damaged or Missing Parcels

If a parcel is lost or damaged while in transit, we will work with the courier company to investigate the matter.Depending on the outcome of the investigation and product availability, we may arrange a replacement, refund, or another appropriate resolution.Delivery investigations may require additional time because they depend on information provided by the courier service.

11. Customized and Bulk Orders

Customized, embroidered, made-to-order, and bulk purchases require additional preparation and production time.The estimated dispatch and delivery timeframe will depend on the design, quantity, product availability, and approval of customization details.Production will normally begin after all necessary details and any required payment have been confirmed.

12. Separate Shipments

Products from the same order may occasionally be delivered in separate parcels because of product availability, packaging requirements, or courier arrangements.Where applicable, we will provide available information about separate shipments.

13. Changes to This Policy

Fair Textile may update this Shipping and Delivery Policy to reflect changes in our courier services, delivery areas, business practices, or legal requirements.Any revised policy will be published on this page with an updated “Last updated” date.

14. Contact Us

For questions about shipping, delivery, or an existing order, contact:

Fair Textile Near Gajjumatta metro station, Ferozpur Road, Lahore, PakistanPhone: 0321 1110268Email: admin@fairtextile.shop