Privacy Policy

Effective date: September 1, 2026
Last updated: September 1, 2026

Fair Textiles respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or place an order.

By using our website, creating an account, contacting us, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Fair Textiles is a Pakistan-based retailer offering towels, bathrobes, home textiles, customized products, and related services.

Business name: Fair Textile
Address: Near Gajjumatta metro station, ferozpur road, Lahore
Phone: 03211110268
Email: admin@fairtextile.shop

In this policy, “Fair Textile,” “we,” “us,” and “our” refer to Fair Textile.

2. Information We Collect

We may collect the following categories of information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, request customization, or contact us, you may provide:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Account login information
• Order and transaction details
• Product preferences
• Customization or embroidery instructions
• Messages, enquiries, reviews, or customer-support communications
• Any other information you voluntarily submit

Payment Information

Payments may be processed by banks, payment gateways, or other payment-service providers. Fair Textile does not normally receive or store your complete debit or credit card details when payment is processed through a third-party provider.

We may receive limited payment-related information, such as payment status, transaction reference, payment method, and the amount paid.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Shopping-cart activity
• Cookie identifiers
• General website usage and interaction data

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders
• Manage payments, refunds, returns, and exchanges
• Create and maintain customer accounts
• Respond to questions and support requests
• Process customized, embroidered, or bulk orders
• Provide order and delivery updates
• Prevent fraudulent or unauthorized transactions
• Maintain website security
• Improve our products, services, and website experience
• Keep business, tax, accounting, and transaction records
• Send newsletters, offers, and product updates where you have subscribed
• Comply with applicable legal or regulatory obligations
• Protect the rights, property, and safety of Fair Textiles and its customers

We will not use your personal information for purposes that are materially different from those described here without providing appropriate notice.

4. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about:

• New products
• Special offers
• Seasonal collections
• Restocked products
• Customization services
• Fair Textiles news and updates

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.

Unsubscribing from marketing messages will not prevent us from sending essential transactional messages about your orders, payments, deliveries, or account.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly and improve your experience.

Cookies may be used to:

• Remember items in your shopping cart
• Keep you signed in to your account
• Remember website preferences
• Support checkout and payment functionality
• Measure website traffic and performance
• Improve security
• Understand how visitors use the website
• Support relevant marketing where enabled

You can manage or block cookies through your browser settings. Disabling essential cookies may prevent certain website features, including the shopping cart, account, or checkout, from working correctly.

6. How We Share Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

• Courier and delivery companies
• Payment processors and financial institutions
• Website hosting providers
• WooCommerce and website-service providers
• Email and newsletter providers
• Analytics, security, backup, and technical-support providers
• Professional advisers such as accountants or legal advisers
• Government authorities where disclosure is legally required

These parties receive only the information reasonably required to perform their services.

For example, a courier may receive your name, telephone number, delivery address, and relevant order details so that your parcel can be delivered.

7. International Data Processing

Some website, hosting, payment, analytics, or email-service providers may operate from or store information outside Pakistan.

Where information is processed internationally, we take reasonable steps to work with reputable providers and protect personal information through appropriate contractual, technical, and organizational safeguards.

8. Information Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide requested services
• Maintain customer accounts
• Handle returns, disputes, warranties, or support enquiries
• Meet accounting, tax, legal, and regulatory requirements
• Prevent fraud and protect website security
• Establish or defend legal claims

When information is no longer reasonably required, we may securely delete or anonymize it.

9. Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission or electronic-storage system is completely secure. You are responsible for keeping your account password confidential and should contact us immediately if you believe your account has been accessed without authorization.

10. Your Privacy Choices and Rights

Subject to applicable law and reasonable identity verification, you may contact us to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Object to or restrict certain uses of your information
• Unsubscribe from marketing communications
• Ask questions about how your information is handled

Some information may need to be retained where required for legal, accounting, fraud-prevention, transaction, or dispute-resolution purposes.

To submit a privacy request, email saadali66608@gmail.com.

11. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You should use a strong password and avoid sharing it with anyone. Please notify us if you suspect unauthorized access to your account.

You may request account closure by contacting us. Certain order and transaction records may still be retained where reasonably required.

12. Customized and Embroidered Orders

When requesting customized products, you may provide names, initials, logos, designs, or other personalization information.

We use this information only to:

• Review your request
• Prepare a quotation
• Produce the customized item
• Communicate with you about the order
• Maintain necessary order records

You must have the right or permission to provide any logo, design, name, image, or other material submitted for customization.

13. Third-Party Links

Our website may contain links to third-party websites or services. Fair Textiles is not responsible for the privacy, content, or security practices of websites operated by other organizations.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

14. Children’s Privacy

Our website and products are not specifically directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information without appropriate parental or guardian consent, please contact us so we can review and remove it where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, services, or legal obligations change.

The revised policy will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

16. Contact Us

For questions, requests, or concerns about this Privacy Policy or how your information is handled, contact:

Fair Textiles
Near Gajjumatta metro station,
Ferozpur road, Lahore

Phone: 03211110268
Email: admin@fairtextile.shop